Why do we need to register?
You can only order the contents of your basket after registration.
Registration only takes a couple of minutes. It is only necessary once and you only need to provide the most important data:
Your name + perhaps a company name (INVOICE NAME), address (INVOICE ADDRESS), and your email address and telephone number in order to be able to keep in contact.
You will need a user name and password for your account every time you want to log in.
Naturally the invoice and shipping addresses can be different. In this case it is necessary to provide the shipping address as well so that we can fulfill your order correctly.
Our system generates a confirmation code at registration, which will be sent to the email address you provided.
Please open your mail, and click on the confirmation code to activate your account.
Do I need to register for each purchase?
All customers only need to register once on our website, our registered partners can log in again at any time with their specified user name and password.
What should I do if I forget my password?
By clicking on the “forgot your password?” button in the “log in” menu you have the option of requesting a new password.
The system will send you a new password within minutes to the address associated with your name. If you have forgotten your user name as well, please contact our operatives.
You can find our contact information in the "Contact" menu.
How can I place an order?
You can only order products that you have already placed in the basket. The contents of the basket can be modified at any time, and the items in it can be deleted or you can specify the quantity of individual products. You can see the value of your order at the bottom of the basket and how much the total amount payable will be with the selected method of shipping and payment.
If you want to take the opportunity to collect the item in person, you have the opportunity to so between 8 am and 3 pm (on Fridays between 8 am and 2 pm) on workdays at our premises.
How can I modify my data?
You can change your data at any time – following registration. If you happen to forget your password, you can ask for a new one during registration.
It is important that we should have the current shipping address and invoice information in our database when placing an order, since delivery and invoicing are based on these data. Please enter a delivery address where the courier performing your delivery can reach you during the day as well – it could even be your place of work.
How can I modify the order I have already placed?
Please check your data and the contents of your basket once again before placing your order. If your order has already been shipped, the data contained therein can no longer be amended retrospectively through your registration. (If you still wish to change any data, please contact us. We will do everything in our power to make sure that your order is met according to your requirements.)
What is included in the price?
The prices indicated next to our products are always net prices, which do not include VAT.
The shipping cost is added separately.
How do I know that my order has been successful?
Our system will immediately send you a confirmation email that your order has been registered, and in this we will indicate that your order has appeared on our system. This confirmation does not mean that we will definitely be able to fulfill your order, we are entitled to partially or entirely cancel your order.
Following this you will receive another notification concerning the delivery (collection of the goods). It is possible that our staff will contact you beforehand if any arrangement is necessary concerning your order. The features of the goods that can be ordered can be seen in the product description of the items. The photos next to the items may slightly differ in colour or design from the actual goods. The order will take effect after our delivery confirmation.
How can I pay?
You can pay for the ordered products in the following ways depending on the delivery method:
1. Payment on delivery – payment in cash to the courier.
The most convenient method is to choose payment on delivery. In this case, the purchase price of the product ordered and the delivery charges are to be paid to the courier.
Magyar Posta – Hungarian Post Office delivery service – covers the entire territory of Hungary:
up to 2 kg HUF 1,400 + VAT
up to 5 kg HUF 1,500 + VAT
up to 10 kg HUF 1,700 + VAT
up to 20 kg HUF 1,900 + VAT
We can make an individual offer concerning weight limits different from the above, or concerning products on pallets by consulting with the haulage company and, naturally, with the Consumer as well.
2. Collection in person, payment in cash at our warehouse
If you do not require delivery, you can choose personal collection of the goods. In this case you can collect the assembled, packaged product from our warehouse at a pre-arranged time. In this case, naturally the invoice does not include shipping charges. In the case of collection in person payment can be made in cash at our warehouse.
3. Payment in advance by transfer
If you do not want to pay the courier in cash, you have the option of transferring the price and the shipping fees in advance based on the preliminary invoice (pre-payment request) which we have issued in advance and sent to your email address. Please only make the transfer after we have confirmed that all the ordered products can be delivered. Please make certain you indicate the order number and/or the account number on the order confirmation.
In the case of preliminary transfer, we can only hand over the ordered items to the courier when the purchase price has arrived on our bank account.
You can select the transfer payment option even if you have chosen to personally collect the goods; however the product can only be collected after the purchase price has arrived on our bank account at a pre-arranged time at our warehouse (naturally this does not incur shipping costs).
How will I receive the ordered goods?
If the selected product is in our warehouse, it can be collected in person immediately. In the case of payment on delivery, we hand over the product in store to MPL courier service no later than the day after the order was placed, and the courier service will deliver it on the following day to the address specified by the customer.
So you will receive the product no later than two working days after the order is placed. If the product is not in stock we will inform you of when to expect its arrival and a substitute product may be offered. If you chose the personal collection option on your order form, our Customer Service department will contact you to coordinate the time of collection.
How do I get the invoice?
In all cases we issue a VAT invoice for the ordered and delivered products. In case of home delivery the invoice is in the package. In the case of delivery the invoice includes the fee for the home delivery as a separate item.
When you choose collection in person you will receive the invoice when collecting the item.
Is there a warranty on the products?
Our company issues a 12-month warranty for the products we sell. The warranty period may be different from that if the manufacturer determines a different warranty period. The warranty period begins on the day the item is handed over to the customer. Warranty claims can be enforced with the invoice, the invoice serves as a warranty.
What can I do in case of a complaint?
In case of a complaint the goods can be returned following prior consultation. Complaints can only be processed if accompanied by an invoice. If the complaint is justified, the product will be repaired free of charge, or if it cannot be repaired, we will replace it, and offer a discount if appropriate. All rights of complaint are valid up to the end of the warranty period. In the case of any fault arising from non-compliance with the instructions, the complaint cannot be considered accepted.